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Sales Awareness for Non-Salespeople

Two-Day Course: Presented by MONDALE IT Training Ltd. 01635 573555


The purpose of this course

This course is designed for the growing number of support professionals who spend their time working at client locations. It will show engineers and technical support personnel how to open up sales opportunities. It addresses the sales verses technical conflict, which often arises and takes the delegate through a simple method of identifying customer needs.

Benefits for the individual

Increased job satisfaction through the new ability to identify sales opportunities from existing clients and see them through to conclusion. Delegates will learn how to remove the cloud of doubt and cynicism which often surrounds the technical person's view of sales.

What the course will cover
  • Contribute directly to customer retention and loyalty
  • Recognise and maximise sales opportunities
  • Questioning and listening skills
  • Customer needs identification
  • Identify, prevent and deal with communication breakdowns
  • Deal skillfully with customers and non-technical colleagues
  • Up-sell and cross-sell products and services
  • Develop an implied need into an enquiry
  • Offer simple solutions which provide clear benefits
  • Projects Include:
    • The Service Call
    • The New Building
    • The Computer Upgrade
  • Video Clip: Ask Questions
  • Video Clip Sell The Benefits
  • Video Clip: Handle Objections

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