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Proactive Telesales

One-Day Course: Presented by MONDALE IT Training Ltd. 01635 573555

The purpose of this course

To prepare and control a telecanvass operation to find and contact new prospects.

Benefits for the individual

Reduced fear and increased confidence when calling. Delegates will improve planning and structure of calls through instruction based around delegate's own reality.

What the course will cover
  • Call-control and questioning techniques
  • Complaint handling, use of voice and vocabulary
  • Telemarketing tips
  • Solution approach to telesales
  • Anticipating and dealing with client and receptionists' objections
  • Seeking optimum commitment
  • Cross and up-selling techniques
  • Pro-active and re-active approaches
  • Planning, call and conversion ratios
  • Developing assertion and self confidence
  • Projects Include:
    • The Call
    • The Karen Day Exercise
  • Video Clip: The Outbound Call

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