Proactive Telesales

One-Day Course: Presented by MONDALE IT Training Ltd. 01635 573555

To prepare and control a telecanvass operation to find and contact new prospects.

Reduced fear and increased confidence when calling. Delegates will improve planning and structure of calls through instruction based around delegate's own reality.

• Call-control and questioning techniques
• Complaint handling, use of voice and vocabulary
• Telemarketing tips
• Solution approach to telesales
• Anticipating and dealing with client and receptionists' objections
• Seeking optimum commitment
• Cross and up-selling techniques
• Pro-active and re-active approaches
• Planning, call and conversion ratios
• Developing assertion and self confidence
• Projects Include:
  • The Call
  • The Karen Day Exercise
• Video Clip: The Outbound Call